Medical & Travel Assistance
In case of a medical issue during your travel, our teams are available 24/7 to assist you with guidance and support.
Our coordinators assesses the situation, based on your medical needs, to direct you to an appropriate healthcare facility.
- Medical Expenses coverage : To avoid the insured having to advance the medical fees , our agent will issue a payment guarantee directly to the health facility to cover the costs of necessary medical care, such as consultations, hospitalizations , surgical procedures, blood tests, xray...
- Médical monitoring : Our doctor will monitor your case. He will focus your medical reports and consider the adapted issue to choose with the facility treating doctor : (Second Medical Opinion, medical transfer, patient discharge, repatriation...)
Our coordinator will drive the admin case (Medical reports, ftf certificate, Billing, dafm, Guaranty of payement issue...)
Health Assistance, Home Assistance & Concierge Services
Our comprehensive services are designed to support our clients in maintaining a comfortable and secure lifestyle at home.
Health Assistance: We provide full medical and autonomy support at home, including coordination of medical care, treatment management, home consultations, and assistance with medical appointments. Our caregivers also offer personalized help with daily activities like bathing, dressing, mobility, and dietary needs, ensuring a high standard of care and support.
Home Assistance: We handle practical needs to keep the home safe and functional. This includes technical interventions like plumbing, locksmith services, and emergency home repairs after incidents. We also offer daily assistance with housekeeping and general maintenance.
Concierge Services: Our concierge service simplifies daily life by addressing various personal needs, from organizing services to arranging leisure activities, allowing clients to focus on what truly matters.
These integrated services ensure a tailored, holistic approach to well-being, autonomy, and peace of mind.
Roadside Assistance
In the event of a vehicle breakdown or accident :
For your car:
We provide Towing service or minor roadside repair to fix it on the spot.
If we cannot fix it on the spot, our Towing truck provider will bring your car with Care to store it in an agreed safe place during night time or to an agreed garage for the repair.
For you and your family or traveling partners:
If your vehicle is immobilized in an agreed garage for repair, our extensive partners network is designed to provide you, all over Asia 24/7, with a range of alternative solutions, (taxis, towing, rental replacement cars, trains, regular flights, hotels, etc.) to suit to your personal needs due to this unforeseen event.
Complex Medical Transport Services
We specialize in organizing complex medical transportation, ensuring safe and efficient transfers for patients in critical conditions. Our services include :
- Medical Repatriation: Coordinating the safe return of patients to their home country, whether by sea, ground or air, with full medical support.
- Air Ambulance Services: Providing fully equipped air ambulances with medical teams for urgent and long-distance evacuations.
- Stretcher on Commercial Flights: Arranging stretcher accommodations on commercial flights for patients who require in-flight medical care.
- Repatriation of Deceased: Handling the sensitive process of repatriating bodies to their home country with respect and care.
Our team ensures seamless coordination and professional care throughout the entire process, prioritizing the médical safety and comfort of our patients and their families.